All products sold on this website are Chinese Calligraphy Digital Design Products — digital files (SVG vector, PNG graphics, and certificate documents) delivered by instant download after payment. No physical items are shipped for digital orders.
Because digital files are delivered immediately and cannot be "returned," all sales are final once the files have been delivered — except in the specific cases listed in Section 3, where a full or partial refund will be issued under the procedure in Section 5.
3.1 Verification error — our promise. Every design is reviewed by a native Chinese speaker before publication. If a purchased design is found to contain a factual error — an incorrect character form, an incorrect meaning or translation, or culturally inappropriate usage that our review should have caught — we will issue a full refund. The key condition is confirmation of the error through re-review (see Section 5). Verification-error claims may be raised within one year of the purchase date, even if the product has since been retired from the store.
3.2 Delivery failure. Files are corrupt, incomplete, or cannot be downloaded. We will first re-deliver the files; if restoration fails within 3 business days of acknowledgment, we issue a full refund.
Step 1 — Submit a claim. Email support@poweris.cn with: (a) order number, (b) product name, (c) reason, (d) supporting evidence (screenshot/photo) where applicable. We acknowledge every email within 1 business day.
Step 2 — Review. Our team verifies the claim. Claims under Section 3.1 are re-checked by our native Chinese speaker. Review is completed within 3 business days of acknowledgment.
Step 3 — Decision. We email you the result together with a brief written explanation.
Step 4 — Refund. Approved refunds are issued via Paddle, our Merchant of Record, to the original payment method within 5 business days of approval (your bank or card issuer may take an additional 2–5 business days to display the credit).
Step 5 — Confirmation. We send a final confirmation once the refund has been issued.
Expected total time from claim to money back: 7–14 business days including payment processing.
Please contact us before opening a dispute or chargeback with your bank — direct claims are resolved faster for you, and help us resolve issues without formal disputes.
support@poweris.cn · Shanghai Poweris International Trade Co., Ltd. · Replies within 24–48 hours.